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Cancellation Policy

Posted on: November 13th, 2017 by Jaime

Unfortunately, we have been experiencing an increasing number of appointments either missed or cancelled with less than 1 business day’s notice. We are very happy that our reputation in Mission is one that has us seeing an increased number of happy clients every year. With more and more clients looking to schedule appointments with one of our professionals, some new clients are having to wait up to 2 weeks for an appointment and existing clients may have to take appointment times that are less than ideal for their schedules (which often means they are missing work or school). It is frustrating when someone does not show for an appointment or cancels an appointment with too little notice for us to offer it to someone else. This has caused us to update our cancellation policy.

If an appointment is cancelled with less than 1 business day’s notice: A $30 cancellation fee will be applied unless it is the first ‘offence’ in 6 months and there is a valid excuse such as illness.

If an appointment is missed: All future appointments will be cancelled. A $30 cancellation fee will be applied. Further appointments will be scheduled after the cancellation fee is paid (either by phone using Visa or MC, or in person using Debit or cash; 3rd party payers do not cover cancellation fees).

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