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COVID-19 Health and Safety Policy

Posted on: March 26th, 2020 by Joe

COVID-19 Health and Safety Policy

Oasis Mission Physiotherapy is responding to the global COVID-19 pandemic with continued patient care, but patient and staff safety is our primary goal. As the situation unfolds, and new information pours in day by day, we are diligently updating our policies and procedures to ensure the safety of our patients.

1.1 Effective March 17th 2020, our clinic was closed to the public as a precaution for public health and safety.

1.2 The Mission Leisure Center is currently closed to public use. The Centre has allowed Oasis Mission Physiotherapy access to our facility under certain guidelines to maintain public health and safety. Oasis Mission Physiotherapy is able to provide in-clinic assessments under very specific circumstances.  In the case of full center closure, we will re-evaluate the situation and inform patients as necessary.

As recommended by The College of Physical Therapists of British Columbia, in direction from Provincial Health Officer Bonnie Henry, Oasis Mission Physiotherapy is opting for a Telehealth option to connect with patients. Telehealth connects our Physiotherapists with patients in real time. The sessions can be accessed by patients with a smart phone, tablet, desk top computer, or laptop with an external or built in webcam. Telehealth is available to all our patients.

2.1 For private patients Telehealth is a billable service. The private patient fee is $60.00 for a one on one session with a physiotherapist or kinesiologist. Payment can be made over the phone using a credit card.

2.1.1 Extended Health Companies may or may not recognize Telehealth as a viable service. Please check with your provider to confirm coverage. Oasis Mission Physiotherapy is still able to direct bill private insurances. Any remaining balance that private insurance does not cover will be paid by the patient at the time of treatment over the phone using a credit card.

2.1.2 Private patients are expected to pay for this service at the time of the session [see 2.3]

2.2 ICBC recognizes Telehealth as a viable service and will cover the full cost of subsequent treatments. ICBC does not recognize Telehealth as a viable way to complete an initial assessment. If you are a new ICBC patient that has not yet received treatment for an accident that has occurred within 90 days, you must attend an in-clinic assessment in order to be covered by ICBC.

2.3 WorkSafeBC recognizes Telehealth as a viable service and will cover the full cost of subsequent treatments. If you are an existing WSBC patient with our clinic you will be contacted by your therapist to get an update on your status as well as assessing your ability and willingness to participate in telehealth sessions if it is necessary.  This update information will be passed onto your claims case manager.  If you are a new WorkSafeBC patient that has not yet received treatment for an accident that has occurred within 90 days, please contact us via phone or email with your name, claim number, date of injury, and brief description of your injury. Due to the in-depth nature of the required WorkSafeBC Assessment report, not all cases can be evaluated via Telehealth. In the event that WorkSafeBC deems a claim not assessable via Telehealth, the worker will be asked to attend an in-clinic assessment (please see 3.0 IN-CLINIC SAFETY PROCEDURE).


Provincial Health Officer, Bonnie Henry has directed that “All non-essential and elective services involving direct physical contact with patients and clients should be reduced to minimal levels, subject to allowable expectations, until further notice.” At this time, Oasis Mission Physiotherapy is only able to see patients in-clinic under the following circumstances:

3.0.1 If you experience a decline in functional independence, or are concerned that you may be at an increased risk of: falls, deterioration of mobility or transfers, hospital (re)admission, disabling chronic pain, or the inability to care for dependents.

3.0.2 If your doctor or referral source specifies that your injury is urgent to prevent a poor outcome follow a recent fracture, surgery, etc.

3.0.3 If you are a health care professional, emergency service or essential service employee.

3.0.4 If you are a NEW ICBC or WorkSafeBC injured patient that has been approved for in-clinic assessment.

3.1 Patients will be greeted at the Mission Leisure Center front door by an Oasis Mission Physio team member.

3.2 Upon entry, patients must sanitize their hands.

3.3 Face masks will be provided and are mandatory at all times while inside the Mission Leisure Center and Oasis Mission Physiotherapy Clinic

3.4 Oasis Mission Physio assessing therapist must wear a face mask at all times while a patient is present

3.5 There will be a designated area for the patient to fill out paper work. Once completed, the pen and clipboard will be thoroughly sanitized

3.6 The therapist will remain a 6-foot distance at all times, unless absolutely necessary.

3.7 The patient will be educated on their condition and a home exercise program will be provided to aid in their recovery.

3.8 The patient will be expected to pay for any fees incurred for the service provided that is not covered by their provider. [ICBC and WorkSafeBC exempt]

3.9 The patient will be escorted to the front of the building at the end of the session.

3.10 The entire gym area of the clinic and all equipment handled by the patient will be sanitized.


We realize that these may seem like extreme measures, but we are living in extreme times that require such measures to get us all safely through them.  Thank you for your patience and understanding.

Your OASIS Mission Physiotherapy Team.

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